One-Year Limited Warranty
ENUOSUMA provides a one-year limited warranty for eligible products. The warranty period begins on the original delivery date.
Warranty Coverage
The warranty covers verified manufacturing defects and hardware failures that occur during normal use within the warranty period.
Depending on the product and the nature of the defect, ENUOSUMA may provide troubleshooting, repair, replacement parts, a replacement product, or another appropriate solution.
Warranty Exclusions
The limited warranty does not cover:
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Accidental damage, drops, impacts, or liquid exposure
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Damage caused by misuse, neglect, or improper installation
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Unauthorized repair, modification, or disassembly
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Damage caused by incompatible accessories or power supplies
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Cosmetic damage that does not affect normal operation
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Normal wear and tear
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Damage caused by extreme environmental conditions
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Products purchased from unauthorized sellers
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Problems caused by third-party software, services, or network conditions
Submitting a Warranty Claim
To request warranty assistance, contact ENUOSUMA and provide:
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Your order number or proof of purchase
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The product model
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A description of the problem
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Photographs or video showing the problem
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The product serial number, if applicable
Do not return or disassemble the product unless instructed by ENUOSUMA customer service.
Replacement Products
A replacement product or replacement part remains covered for the remainder of the original one-year warranty period, unless applicable law requires otherwise.
Consumer Rights
This limited warranty is provided in addition to any rights available under applicable consumer protection laws.
Contact
Email: service@e-ran.com.cn
Phone: 1-855-291-0773