Contact information

Contact Us

Need help with a product, order, return, or warranty? Our customer service team is here to assist you.

Email: service@e-ran.com.cn
Phone: 1-855-291-0773

We aim to respond within 24 hours. Messages received on weekends or public holidays may be answered on the next business day.

For order-related questions, please include:

• Your order number

• Product model

• A brief description of the issue

• Photos or video if applicable

Please contact us before returning any product. Return instructions will be provided after your request is approved.